Smart Internet Connectivity
HY-Assist | Customer Support Tool
The Ultimate AI Customer Support Tool for MVNOs
Powering responsive, multi-channel customer service for telecom businesses through automation and intelligence.
HY-Assist is hyMobile’s intelligent customer support tool designed specifically for MVNOs and digital telecom providers. It enables streamlined, omnichannel support—from chatbots and ticketing to live agent handoffs—all in one platform. With automation, CRM integration, and actionable insights, HY-Assist enhances response time, customer satisfaction, and operational efficiency.
Whether managing a growing subscriber base or scaling support operations, HY-Assist adapts to your business needs. Built with telecoms in mind, this Customer Support Tool is optimized to handle mobile queries, SIM activations, billing requests, and service issues swiftly. Elevate your customer support game with HY-Assist—built for modern telecom brands.
Built for Digital-First Engagement
Ticketing system with SLA tracking and escalation
Omnichannel chat (web, whatsapp, social, sms)
Knowledge base and self-service widget
Real-time customer sentiment and analytics
Agent assist powered by AI recommendations
Why HY-Assist?
The HY-Assist Customer Support Tool is a cloud-based toolbox that enables businesses to add communication channels like voice, SMS and email to their apps or websites. HY-Assist platform offers easy-to-use APIs and SDKs that businesses can integrate into their apps without coding.
Real-Time Actions
Integrate your application and harness the potential of real-time automated campaigns triggered by events.
Plug & Play API
Take control and harness the power of real-time APIs to execute data-triggered campaigns.
Flow Builder
Easy creation and management of customized communication workflows.
Low code/No code
Simplified development environment that requires no coding experience.
Who Can Benefit
BFSI / Fintech
Securely authenticate & verify transactions with 2FA via SMS/Email/WhatsApp/Voice.
Telecom Companies
Optimise customer interactions through event/data triggered API integration.
Public Sector
Communicate critical information to citizens using voice, SMS, WhatsApp & email.
Contact Center Automation
Automate and streamline customer support.